Many customers live far from bank offices and only have easy access to banking services via the Internet or telephones, he said. 'When those kinds of things happen, there have to be contingencies.'Īnd on that score, Barto added, Bank of America did the right thing by letting customers know that they could still bank by phone during the outages. 'It's how you react to that's most important,' Barto said. in Stamford, Conn., said this week's outages at Bank of America weren't that different from occasional IT problems that cause computer systems to temporarily go down in brick-and-mortar banking offices. George Barto, an analyst at Gartner Group Inc. 'It is up and running and we are monitoring it very closely,' Hale said.ĭuring the outages, customers who were able to access the bank's Internet home page were directed to call a toll-free phone number to continue their banking over the telephone until the problems were resolved, Hale said. The undisclosed problems were apparently fixed early today, she said, and the system is now operating normally. Eastern time, Hale said, while on Tuesday and Wednesday sporadic service outages were experienced only by online banking customers in California.

Yesterday, customers nationwide found the site down completely from about 2:45 to 3:45 p.m. Bank of America Corp.'s online banking services are apparently back to normal operations today after three days of sporadic outages and slowdowns that kept many customers from accessing their accounts using the Internet.Įloise Hale, a spokeswoman for the Charlotte, N.C.-based financial giant, confirmed that an unspecified 'network connectivity problem' caused online access problems for customers throughout the week.ĭuring the outages, customers were either unable to log on to the bank's Web site or the site's online banking features operated very slowly, she said.

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